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  1. Balance
  2. Subscriptions & Billing
  3. Billing Questions

Billing Questions

  • How do I turn off auto-renewal?
  • How do I cancel an iOS trial or subscription via the Apple Store?
  • How do I cancel an Android trial or subscription via the Google Play Store?
  • Why did my subscription renew 1 day early?
  • Does Balance offer refunds?
  • How do I request a refund through the Apple App Store?
  • How do I request a refund through the Google Play Store?
  • I am having trouble completing my purchase.
  • Why am I getting an error when I try to use my Google Play balance or gift card to subscribe to Balance?
  • I paid but I can't access my subscription.
  • What payment methods are accepted?
  • How do I update my payment method?
  • How are subscriptions billed?
  • Does my subscription automatically renew?
  • How do I get a receipt for my subscription?
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