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  1. | Balance Support
  2. Subscriptions & Billing
  3. Billing Questions

Billing Questions

  • How can I tell if I have canceled my subscription?
  • How do I cancel my subscription?
  • How do I cancel an iOS trial or subscription via the Apple Store?
  • How do I cancel an Android trial or subscription via the Google Play Store?
  • How can I request a refund?
  • How do I request a refund through the Apple App Store?
  • How do I request a refund through the Google Play Store?
  • I am having trouble completing my purchase.
  • Why am I getting an error when I try to use my Google Play balance or gift card to subscribe to Balance?
  • Why can't I access my trial or subscription?
  • What payment methods are accepted?
  • How do I update my payment information?
  • Does my subscription automatically renew?
  • How do I get a receipt or invoice for my subscription?
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