To cancel your subscription, or turn off auto-renewal, you will need to do so at least 24 hours before the renewal date. Apple, Google, and Stripe start to withdraw the funds for a purchase 24 hours before the trial or subscription renews. You can turn off auto-renewal by following the steps below:
Please note: If you do not see the option to cancel, it's likely that your subscription was already canceled (See How can I tell if I have canceled my subscription).
iOS (Apple subscription):
- Tap on the Settings app on your device
- Tap on your Apple ID (your profile photo at the top of the Settings screen)
- Tap on Subscriptions
- Tap on Balance
- To cancel your subscription tap on "Cancel Subscription" in red
If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled and you don't need to take any further action.
Android (Google subscription):
- Open the Google Play app on your device
- Tap the profile icon at the top right of the screen
- Tap Payments & Subscriptions > Subscriptions
- Select Balance
- Tap Cancel subscription
If there is no option to cancel your subscription and you see an expiration date listed, the subscription has already been canceled.
Web (Stripe subscription)
- Open Balance
- Tap Profile
- Tap Settings (gear in top corner)
- Tap Account Status
- Tap Cancel subscription
- Select the reason for canceling
- Tap Cancel subscription
- Tap Cancel subscription again
- On the Cancellation instructions screen, tap Manage Subscription
- Tapping this button will take you to the Billing page where you can cancel your subscription
- Tap Cancel plan at the top of the page
- Tap Cancel plan once more to confirm your cancelation