Balance subscriptions are set to auto-renew. To disable auto-renewal, please follow the instructions below, based on the platform you used to purchase:
Apple (App Store):
- Tap on the Settings app on your device
- Tap on your Apple ID (your profile photo at the top of the Settings screen)
- Tap on Subscriptions
- Tap on Balance
- To cancel your subscription, tap on "Cancel Subscription" in red
Google (Google Play Store):
- Open the Play Store app on your device
- Tap the profile icon at the top right of the screen
- Tap Payments & Subscriptions > Subscriptions
- Select Balance
- Tap Cancel subscription
If you don’t see a cancellation option, but instead see "Canceled" in red, as shown in the image below, your subscription has already been canceled.
Stripe (Web):
If you don't see your subscription listed under Apple or Google, it's possible you subscribed via the web (Stripe).
- Open Balance
- Tap Profile
- Tap Settings (gear in top corner)
- Tap Account Status
- Tap Cancel subscription
- Select the reason for canceling and tap Continue
- Tap Cancel subscription
- On the Cancellation instructions screen, tap Manage Subscription
- Tapping this button will take you to the Billing page, where you can cancel your subscription
- Tap Cancel Subscription in red
- Tap 'Yes, cancel' to confirm
If you would like to request a refund, please see the refund instructions here. If you have any trouble canceling your subscription, please contact us, and we will be happy to assist you!