At this time we do not offer phone support. But we do offer fast and friendly email support that’s accessible to everyone 7 days per week, and we aim to respond to every email within 24 hours - though we usually respond much quicker than that! Every single message sent to us is read and handled by a real support agent.
The email-based ticketing system we use allows you and our support team to retain a complete record of all questions regarding your account. This means we’re able to look up past messages, so you don’t have to repeat yourself.
Unlike phone support, we can fully investigate your request before responding and aim to provide a solution in our first response. We currently achieve this with 85% of all questions answered. We are committed to our customers and we sincerely believe that the best way to provide you with world class service is through email support.