I'm not getting notifications.

Please make sure that notifications are enabled in Balance’s settings and your device’s settings:

Balance Settings

1. Tap on Profile
2. Tap on Settings
3. Tap on Push Notifications
4. Make sure all notifications you want to enable are toggled on

Device Settings

1. Tap on the Setting app for your device
2. Tap on Notifications 
3. Make sure that Balance notifications are enabled

These notification articles from Apple or Google Play might also be helpful.